What we shipped
We release most weeks. Bigger changes are announced in the app; everything else lands here.
Agent handover context
The person receiving a transferred call now sees the agent's live summary before they say hello.
Read moreAugust 2026Retention policies per team
Enterprise workspaces can now set different recording retention windows per team.
Read moreJuly 2026Attio two-way sync
Contacts and lists now flow both ways, with structured attributes on every call.
Read moreJuly 2026Voicemail transcription in the shared inbox
Read a voicemail instead of dialling in, right beside the call it came from.
Read moreJune 2026Automatic desk phone provisioning
Plug in a supported SIP handset and it configures itself from your account.
Read moreJune 2026Call note templates
Define what a call note should always capture for your business, in plain words.
Read morePut your calls to work
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