How is this different from AI call summaries?

The summary is the short account of the call written once it ends. Note taking captures the specifics as they are spoken — the address, the price quoted, the date agreed — so the detail is exact rather than paraphrased. Most teams use both.

Can I turn it off for certain calls?

Yes, per line, per team and per individual call, which matters for conversations covering payment or health details.

Can I correct a note?

Yes. Notes are editable before and after saving, every edit is attributed, and the full history stays available.

After the call

Notes taken while you are still talking

Nobody listens properly while they are typing. Greencaller writes the notes as the conversation happens, so you can pay attention to the caller instead of the keyboard.

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Notes · live

Hannah Whitfield · 03:12

Writing

Address: 42 Ashby Road, Islington N1
Job: Boiler service + thermostat swap
Quoted: £340 including parts
Agreed: Thursday, 10:00–12:00 window
Next: Send written quote before

Nobody typed any of this. Correct anything before it saves.

Everything worth remembering, without typing

The address, the price, the date agreed — caught as it is said.

Captured as they are said

Names, numbers, dates, addresses, prices and what was agreed, taken down live and on your screen before you have hung up.

Your own note template

Decide once what a note should always capture for your business, and every call follows the same shape no matter who took it.

Add your own line at any point

Type your own note mid-call and it is merged with everything captured automatically, so your judgement sits alongside the facts.

Filed against the right person

The note lands on the contact and the company rather than in a personal notebook, so whoever picks up next can see what was said last time.

Captured automatically

Names
Addresses
Prices quoted
Dates agreed
Next steps

Common questions

Or just ring us on 0330 460 9000 and ask.

How is this different from AI call summaries?: The summary is the short account of the call written once it ends. Note taking captures the specifics as they are spoken — the address, the price quoted, the date agreed — so the detail is exact rather than paraphrased. Most teams use both.
Can I turn it off for certain calls?: Yes, per line, per team and per individual call, which matters for conversations covering payment or health details.
Can I correct a note?: Yes. Notes are editable before and after saving, every edit is attributed, and the full history stays available.

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