Can I turn recording off for certain numbers?

Yes. Recording is configurable per number, per team and per call direction, and can be paused mid-call when a caller gives payment details.

How long are recordings kept?

Advanced keeps recordings for 12 months by default. Enterprise lets you set any retention window and purge on demand.

Is this compliant with UK GDPR?

Greencaller provides the tooling — notices, retention controls, access logs and export. Your lawful basis and notice wording remain your responsibility, and our team will walk you through the standard setup.

Kill the admin

Record it, read it, find it again in seconds

Recording a call is only useful if you can get back to the thirty seconds that mattered. Greencaller transcribes every call with speaker labels and timestamps so you can jump straight to the moment.

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Beatrice Lund

Recorded · 08:42 · consent notice played

12 mo retention

00:0002:2308:42

02:14

Rep: So the porting takes three to five business days end to end.

02:19

Caller: And we keep taking calls the whole time?

02:23

Rep: You do. Nothing switches until the cutover slot you pick.

Recorded is only useful if it is findable

Speaker labels, timestamps and search across everything that was said.

Speaker-labelled transcripts

Who said what, timestamped, with the audio synced to the text. Click a line, hear the line.

Clip and share the important bit

Send a 40-second clip to your product team instead of a 25-minute recording nobody will open.

Compliance built in

Automatic recording notices, per-number and per-team recording rules, and retention windows you control.

Coaching without the shadowing

Managers review calls asynchronously, leave comments on the transcript, and build a library of what good sounds like.

Controls you hold

Scope: Per number, per team, per call direction
Pause: Mid-call, for payment details
Notices: Automatic announcement at the start
Retention: 12 months, or whatever you set on Enterprise

Common questions

Or just ring us on 0330 460 9000 and ask.

Can I turn recording off for certain numbers?: Yes. Recording is configurable per number, per team and per call direction, and can be paused mid-call when a caller gives payment details.
How long are recordings kept?: Advanced keeps recordings for 12 months by default. Enterprise lets you set any retention window and purge on demand.
Is this compliant with UK GDPR?: Greencaller provides the tooling — notices, retention controls, access logs and export. Your lawful basis and notice wording remain your responsibility, and our team will walk you through the standard setup.

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